pok333 Privacy Policy — Your Information Is Completely Safe

pok333 is a trusted online casino and betting platform operating for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how pok333 collects, stores, uses, and keeps your personal information secure.

By visiting our website pok333.cam or opening an account, you are agreeing to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy has been prepared in accordance with applicable laws of Bangladesh and international best practices for data protection. We commit that your personal information will never be sold to third parties.

pok333 collects two types of information from you: (a) information you directly provide to us, and (b) information automatically collected while you use the platform.

2.1 Directly Provided Information

During registration, login, or transactions, you provide the following information:

• Full name and date of birth (for age verification — must be 21 years or older)
• Email address and contact details
• Identity verification documents (NID, passport, or driving license)
• Payment details — bKash, Nagad, Rocket, Upay, or bank account number
• Residential address
• Security question answers and preferred contact language

2.2 Automatically Collected Information

When you use our platform, the following information is automatically recorded:

• IP address and device type (mobile, tablet, desktop)
• Browser type and version
• Date and time of visit (BST, UTC+6)
• Page views and time spent on the platform
• Gaming history and betting details
• Transaction history (deposits and withdrawals)

2.3 Cookies and Tracking Technologies

Cookies and similar technologies are used on the pok333 website. These cookies help improve your browsing experience, remember your preferences, and monitor site performance. You can disable cookies through your browser settings, though some features may become limited as a result.

pok333 uses your information only for the following legitimate purposes. We will never use your information for any additional purpose without your consent.

We never sell your personal information to third parties for advertising purposes. Your information is used only to improve our platform and to provide you with the best service.

pok333 does not generally share your personal information with third parties. However, information may be shared in the following limited and controlled circumstances:

4.1 Payment Processors

We work with approved payment gateways to complete your financial transactions. For transactions via bKash, Nagad, Rocket, and Upay, only the transaction information necessary for the process is shared with the relevant payment provider.

4.2 Identity Verification Services

To meet regulatory requirements, we work with trusted identity verification agencies. These agencies operate under strict confidentiality agreements.

4.3 Legal Obligations

We are legally required to provide necessary information in response to valid requests from law enforcement agencies in Bangladesh, court orders, or other legal obligations. Even in such cases, only the information specifically requested will be provided.

4.4 Service Provider Partners

Only non-identifiable information necessary for service delivery may be shared with game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and others) and technology service partners. All such partners are contractually bound to comply with our data protection standards.

The security of your information is our top priority. pok333 applies industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Security

• All data is transmitted via SSL (Secure Socket Layer) encryption
• Sensitive data is stored with AES-256 encryption
• Two-Factor Authentication is available for accounts
• Regular security audits and vulnerability tests are conducted
• Firewall and intrusion detection systems remain active

5.2 Organizational Security

• Only authorized staff can access personal information
• All staff have signed confidentiality agreements and receive regular training
• A rapid response plan is in place for data breach incidents

However, it is not possible to guarantee 100% security when transferring data over the internet. While we ensure the highest level of protection, you are also advised to keep your account password confidential and to notify our support team immediately if you notice any suspicious activity.

pok333 retains your personal information only for as long as necessary. Retention periods are determined according to the following policy:

• Active Account: Information is retained throughout the entire period the account remains active.
• Closed Account: After an account is closed, transaction records are retained for the period required to meet legal and regulatory obligations.
• Identity Verification Documents: Retained for the period specified under applicable law.
• Marketing Preferences: Until you withdraw consent or until the account closure date.

After the designated retention period ends, your personal information is securely deleted or anonymized so that you can no longer be identified.

Every user registered at pok333 holds the following rights regarding their personal information. To exercise these rights, you can contact our customer support team at any time.

To exercise any of the above rights, contact us via 24/7 live chat or email. We will process your request as quickly as possible.

pok333 strictly prohibits providing services to anyone under the age of 21. Our platform operates solely for adults aged 21 and above.

We never intentionally collect personal information from minors. Age verification is mandatory at the time of registration. If we become aware that a user is under the age of 21, their account will be closed immediately and the relevant information will be deleted.

A message for parents: if your child attempts to access an online gaming platform, please notify our customer service.

Due to the nature of our services, some data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• SSL encryption is always used for data transfers
• Adequate data protection measures are in place in the destination country
• The relevant third party is contractually bound to uphold our privacy standards
• International data protection standards are followed

pok333 reserves the right to update or amend this Privacy Policy at any time as needed. For any significant changes, we will:

• Send a notification to your registered email address
• Provide adequate notice before the changes take effect from the date of change
• Update the "Last Updated" date at the top of this page

If you continue using our platform after any changes, you will be considered to have accepted the revised Policy. We therefore encourage you to review this page regularly.

If you have any questions, feedback, or complaints about this Privacy Policy, please contact our dedicated support team. We provide support in Bengali 24/7.